Refund policy
Our Promise
We maintain the highest standards in packaging and quality. If anything goes wrong, we'll resolve it quickly with minimal inconvenience.
Incorrect or Damaged Items
Contact us immediately on 0116 3406599 or hello@positivebakes.com
We'll review each case individually and may request photos to determine the best solution. Our aim is to resolve issues as quickly as possible.
Not Happy with Your Order?
Contact us within 24 hours of receiving your order and we'll help resolve the issue.
Important: Perishable Goods Policy
As our products are perishable, standard 14-day return rights don't apply. However, we stand behind our quality and will work with you to resolve any genuine concerns.
All returns/refund requests must be reported within 24 hours of delivery.
Order Changes & Cancellations
- Before dispatch: Contact us via email and we can organise cancellation
- After placing: Orders cannot be amended once placed to protect against fraud
- After dispatch: Delivery addresses cannot be changed once with our courier
- Please ensure all order details and delivery addresses are correct at checkout
Quality Guarantee
We guarantee our treats will arrive in optimum condition when delivered on our next-day service. However, we cannot accept responsibility for quality issues if:
- You delay delivery by rearranging with the courier
- Products are left unattended after delivery
- Products aren't stored correctly upon receipt
For the best experience: Unpack immediately upon delivery and store as instructed.
Need Help?
Phone: 0116 3406599 (Monday-Friday, 9am-5pm)
Email: hello@positivebakes.com
Our customer service team is here to help with any delivery questions or concerns.