Positive Rewards FAQs
We are a small, independent family-run business, on a mission to create sustainable cake of the future.
We aim to be as sustainable as possible throughout this journey, ensuring that our ingredients are ethical, and our packaging is environmentally friendly.
As well as being both sustainable and delicious, all of our bakes are available for next working day delivery which makes them perfect for last minute gifts!
We love collaborating with like-minded, brands to offer a range of gift sets which are perfect for celebrations such as birthdays, anniversaries, or "just because"!
In addition, we are always working hard to develop new recipes so we can continue to bring you delicious, ethical cakes directly to your door.
POSITIVE POINTS REWARDS FAQs
What is your reward scheme?
Our reward scheme gives you the chance to collect Positive Points and use them to redeem exclusive discounts and more!
How do I join your reward scheme?
Its really easy and instant. Just click the link and enter your email and start collecting points!
What are the benefits of getting points?
As you build up points you will become eligible for exclusive discounts and offers.
How do I get points?
There are lots of ways to earn points! You can earn points by sharing us on social media, placing orders with us, subscribing to our newsletters, referring friends and more!
How do I earn points through social media?
You can earn points by liking, following and sharing us on social media. You will automatically be awarded points when you click on the option to engage with our social channels on the ENGAGE MORE card of your customer panel.
How does your referral scheme work?
We reward you for referring friends and family to our brand! When they make a purchase with us through your referral link, we will reward you with 50,000 points!
How do I make a referral?
Through your account you can refer friends and family through social media, or through a unique URL. All you need to do is send them the link and let them do the rest!
Where do I check my points balance?
You can check your points balance in the loyalty section of your Positive Bakes account.
How do I redeem my points?
To redeem your points you will need to log in to your account. If you have enough points available to redeem, there will be a redeem option under the all rewards section.
By clicking redeem, you will be taken to a page that shows a discount code. You can Apply code which will automatically apply that discount code to the checkout.
I made an order but haven't received any points. What's happening?
When will my points expire?
They won’t! We’ve added no expiry on your points so you know that they’ll always be there for whenever you want to continue shopping with us.
STILL HAVE ANY QUESTIONS?
+44 116 3406599