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CAKES, BROWNIES & AFTERNOON TEA DELIVERED ACROSS THE UK

Refunds & Returns

We are a small, independent family-run business, on a mission to create sustainable cake of the future.

We aim to be as sustainable as possible throughout this journey, ensuring that our ingredients are ethical, and our packaging is environmentally friendly.

As well as being both sustainable and delicious, all of our bakes are available for next working day delivery which makes them perfect for last minute gifts!

 

We love collaborating with like-minded, brands to offer a range of gift sets which are perfect for celebrations such as birthdays, anniversaries, or "just because"!

In addition, we are always working hard to develop new recipes so we can continue to bring you delicious, ethical cakes directly to your door.

REFUNDS & RETURNS

What should I do if I receive an incorrect item?

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience, again we ask this is reported within 24 hours. We will review each case individually; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

What should I do if I’m not happy with my order?

If you’re not happy with your order please contact us on 0116 3406599 or via hello@positivebakes.com and we will help resolve this for you.

What is your refund policy?

As our products are perishable products, you are not entitled to the "normal" right to return goods within 14 days after the day you receive them, simply if you change your mind. If your reason for return is that you’re not happy with your order, please contact us on 0116 3406599 or via hello@positivebakes.com within 24 hours of receiving your order.

Can I return my order?

As our products are perishable products, you are not entitled to the "normal" right to return goods within 14 days after the day you receive them, simply if you change your mind. If your reason for return is that you’re not happy with your order, please contact us on 0116 3406599 or via hello@positivebakes.com within 24 hours of receiving your order.

STILL HAVE ANY QUESTIONS?

+44 116 3406599

hello@positivebakes.com

OUR BAKERY

Our bakery is situated on Leicester Food Park, a purpose built BRC grade site within a gated community. Our modern building has a low impact on the environment and allows us to focus all our efforts on making great products using minimal ingredients.

 

 

 


Our Sustainability Commitment

Being sustainable and ethical is not a box ticking or a marketing exercise, it's a belief system that runs through everything we do. From the ground up we have designed Positive Bakes to make the difference.


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