Refunds & Returns

REFUNDS & RETURNS

What should I do if I receive an incorrect item?

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience, again we ask this is reported within 24 hours. We will review each case individually; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

What should I do if I’m not happy with my order?

If you’re not happy with your order please contact us on 0116 3406599 or via hello@positivebakes.com and we will help resolve this for you.

What is your refund policy?

As our products are perishable products, you are not entitled to the "normal" right to return goods within 14 days after the day you receive them, simply if you change your mind. If your reason for return is that you’re not happy with your order, please contact us on 0116 3406599 or via hello@positivebakes.com within 24 hours of receiving your order.

Can I return my order?

As our products are perishable products, you are not entitled to the "normal" right to return goods within 14 days after the day you receive them, simply if you change your mind. If your reason for return is that you’re not happy with your order, please contact us on 0116 3406599 or via hello@positivebakes.com within 24 hours of receiving your order.

STILL HAVE ANY QUESTIONS?

+44 116 3406599

hello@positivebakes.com