CAKES, BROWNIES & AFTERNOON TEA DELIVERED ACROSS THE UK

Refunds & Returns

Being sustainable and ethical is not a box ticking or a marketing exercise, it's a belief system that runs through everything we do. From the ground up we have designed Positive Bakes to make the difference.

Naturally there are limitations and compromises that we have had to make however we will continue to evolve as technology and the supply chain improves and push our company to be at the forefront of sustainability.

REFUNDS & RETURNS

What should I do if I receive an incorrect item?

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience, again we ask this is reported within 24 hours. We will review each case individually; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

What should I do if I’m not happy with my order?

If you’re not happy with your order please contact us on 0116 3406599 or via hello@positivebakes.com and we will help resolve this for you.

What is your refund policy?

As our products are perishable products, you are not entitled to the "normal" right to return goods within 14 days after the day you receive them, simply if you change your mind. If your reason for return is that you’re not happy with your order, please contact us on 0116 3406599 or via hello@positivebakes.com within 24 hours of receiving your order.

Can I return my order?

As our products are perishable products, you are not entitled to the "normal" right to return goods within 14 days after the day you receive them, simply if you change your mind. If your reason for return is that you’re not happy with your order, please contact us on 0116 3406599 or via hello@positivebakes.com within 24 hours of receiving your order.

STILL HAVE ANY QUESTIONS?

+44 116 3406599

hello@positivebakes.com

OUR INGREDIENTS

Using only plant-based ingredients has a significant impact on reducing the Co2 emissions generated from more conventional dairy-based products.

 

The ingredients we use are not the cheapest, they come from certified sources, many being organic and are all completely traceable.

 

Our entire range is better for the environment, does not use any animal products and doesn't cost the earth. In short, everyone wins.


OUR PACKAGING

Like many food producers, we found packaging to be a challenging area at first. The tendency for far too long has been to use plastic trays and plastic wraps, simply for their affordability. This is not acceptable and is an attitude that must change rapidly.

 

Our solution to minimise plastic packaging and our impact on the environment is to offer our range in larger sizes, so you can order less often and keep your bakes frozen - minimising; packaging, cost, shipping and food waste.

After an extensive search, we found a bespoke, food grade wrap that is 100% compostable and 100% biodegradable.

 

This wrap is completely plant based and far better for the environment than a typical BPA-free plastic wrap which ends up in landfill and adds to the problem.

We love our cardboard boxes, they transport well, store well and are 100% compostable.

Our Carbon Footprint

We have worked hard to reduce our carbon footprint at every opportunity and will continue to implement positive change in our processes to benefit the environment.

Our entire product range is plant based which is more sustainable and better for the planet, however that is not enough for us.

Our modern production facility combined with efficient production equipment has a low environmental impact. Our locally sourced and UK manufactured packaging and choosing to work with a carbon neutral courier company ensures all aspects of what we do has a minimal impact on our planet.


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